Interweave Store Customer Service?

eepjr24 wrote

on 4 Jan 2013 12:23 PM

I was wondering if anyone had any experience with the Interweave store customer service? I placed an order for a DVD on Dec 12 and have not received it yet. I emailed via the contact us form right before Christmas with no response. I tried calling them about an hour ago and after being on hold for 10 minutes or so I was transferred to a voice mail box saying that all their representatives were busy. I don't suspect they are up to no good, but I would like to clear up my order without having to involve credit card companies and all that mess. If anyone has a different route to contact them I would appreciate it.

- Ernie Phelps

TammyJones wrote

on 6 Jan 2013 7:21 PM

Hi Ernie,

I wanted to respond to you here, as well, just in case you don't see my other reply. First, I'm sorry you haven't received your DVD yet and that your inquiries to customer service weren't answered in a timely manner. I've forwarded your message to the head of our customer service department. Please let me know when you hear from them.

Thanks again for being part of JMD!

Tammy

incrustador wrote

on 8 Feb 2013 10:11 AM

Hi Tammy. I have placed an order 3937579 for Lapidary Journal Jewelry Artist at 8/7/2012 and have not received my order so far. I wrote at JewelryArtist@pcspublink.com time and again, but no reply. I wrote at Interweave Customer Service and Alice Weaver tried to help me forwarding my inquiry to Jewelry Artist, but no reply.

I want to know finally where is my order? 

Regards, Valerii.

TammyJones wrote

on 11 Feb 2013 10:30 AM

Hi Valerii,

I understand that you've been helped by now. If not, please let me know.

Thanks!
Tammy

incrustador wrote

on 11 Feb 2013 10:59 AM

Hi Tammy,

Thank you so much. Yes I have received an email from Subscriptions Department. I hope everything will be fine and I will receive my magazines.

Thanks again!

Valerii

TammyJones wrote

on 12 Feb 2013 11:58 AM

Excellent! And you're welcome :o)

incrustador wrote

on 23 Apr 2013 10:43 AM

Hello Tammy.

Unfortunately I have not received my order so far.

I have an email from Lapidary Journal Jewelry Artist from February 8:
"I do apologize that you have not received a response regarding your subscription order. We did receive an process an order on 8-7-12. Your subscription started with the November 2012 issue. We have mailed the November 2012, December 2012, and Jan/Feb 2013."

And no magazines again. I wrote them an email a few days ago but no reply again.

Honestly speaking I am fed up with all this emailing, I feel myself like a beggar with outstretched hand. I don`t need this order any more. I want to get my money back at my Pay Pal account incrustador@yahoo.com, total amount is $99.95 as far as I remember.

Many thanks for your assistance but I have no more patience.

TammyJones wrote

on 23 Apr 2013 11:49 AM

I'm so sorry to hear all this, Valerii. I'm on it and will update you here asap.

TammyJones wrote

on 23 Apr 2013 12:26 PM

Hi again, Valerii. Our Fulfillment Manager is reviewing your order history and will be in touch with you via email asap! Let me know if you haven't heard from her in 24 hours.

incrustador wrote

on 23 Apr 2013 1:10 PM

OK, Tammy thank you :)